FAQ's

Who will be making my order?

Every single item displayed on our site is handmade and fulfilled by Kerry.
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How long will it take for my order to arrive?

We endeavour to dispatch your parcels within 3 working days of ordering, however during busier periods, this may vary.

Please feel free to contact us prior to making your purchase to check if it can be handmade and fulfilled in time. 
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My order has not arrived, what shall I do?

Please use your tracking number provided in your dispatch email and input it here to check it's whereabouts.

Please note, once your order has left the Krafts by Kerry store room and tracking has been provided, it is your responsibility.
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How do I wash my bonnet?

Our bonnets can be washed in the washing machine at 30 degrees.
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