Frequently Asked Questions

How long will my order take to process?

🖐️All KBK items are made to order, by hand. Due to this, production times may vary. Items can take up to 10 working days to create before they are ready to ship. If your order is finished sooner, we’ll ship it right away!


📦As soon as your order has been shipped, you will receive an email with Royal Mail shipping confirmation and full tracking details so you can follow your parcel’s journey.


⏳Once shipped, UK orders will be delivered within 48 hours, for the USA & the rest of the world, delivery can take upto 7 working days.

🖐️All KBK items are made to order, by hand. Due to this, production times may vary. Items can take up to 10 working days to create before they are ready to ship. If your order is finished sooner, we’ll ship it right away!


📦As soon as your order has been shipped, you will receive an email with Royal Mail shipping confirmation and full tracking details so you can follow your parcel’s journey.


⏳Once shipped, UK orders will be delivered within 48 hours, for the USA & the rest of the world, delivery can take upto 7 working days.

Where is my order?


📦As soon as your order has been shipped, you will receive an email with Royal Mail shipping confirmation and full tracking details so you can follow your parcel’s journey.

If you have not yet received your dispatch email, this means your order has not yet been shipped. Please be patient & await your tracking details.


📦As soon as your order has been shipped, you will receive an email with Royal Mail shipping confirmation and full tracking details so you can follow your parcel’s journey.

If you have not yet received your dispatch email, this means your order has not yet been shipped. Please be patient & await your tracking details.

Which size should I get?

All Satin Bonnets and Shower Cap headbands are fully adjustable, so sizing is based on the length and thickness of your hair, rather than head size.
To help you choose the perfect size, we’ve included a sizing video on our homepage and on each bonnet product page.

All Satin Bonnets and Shower Cap headbands are fully adjustable, so sizing is based on the length and thickness of your hair, rather than head size.
To help you choose the perfect size, we’ve included a sizing video on our homepage and on each bonnet product page.

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Can I make a bespoke request?

Absolutely! If you have any special requests, size or colour amendments, please feel free to reach out using the contact tab on our homepage.

Absolutely! If you have any special requests, size or colour amendments, please feel free to reach out using the contact tab on our homepage.

Are your products cruelty free?

We’re happy to confirm that our satin products are vegan and do not contain any animal-derived materials.

They are made from a silky satin, which is derived from plant-based cellulose rather than animal sources. No animal products are used in the fibre itself, making our satin pillowcases suitable for those following a vegan or cruelty-free lifestyle.

We’re happy to confirm that our satin products are vegan and do not contain any animal-derived materials.

They are made from a silky satin, which is derived from plant-based cellulose rather than animal sources. No animal products are used in the fibre itself, making our satin pillowcases suitable for those following a vegan or cruelty-free lifestyle.

Satin Care Guide | How to take care of your KBK products

Satin Care Instructions

🧺Hand Wash Recommended The best way to clean satin is by hand. Fill a basin with warm water and add a small amount of mild detergent. Avoid scrubbing.

🧼Machine Wash (Delicate Only)Use a delicate cycle with warm water (under 30°) and a small amount of mild detergent. Avoid fabric softeners, as they can damage the fabric and reduce sheen.

💧Air Dry Only Hang to air dry. Do NOT tumble dry.

🔥Ironing Iron on a low heat if needed.

🛁Shower Caps (Special Care)Shower caps must be hand washed only. Separate the satin from the waterproof layer and hand wash the satin using a mild detergent.

Satin Care Instructions

🧺Hand Wash Recommended The best way to clean satin is by hand. Fill a basin with warm water and add a small amount of mild detergent. Avoid scrubbing.

🧼Machine Wash (Delicate Only)Use a delicate cycle with warm water (under 30°) and a small amount of mild detergent. Avoid fabric softeners, as they can damage the fabric and reduce sheen.

💧Air Dry Only Hang to air dry. Do NOT tumble dry.

🔥Ironing Iron on a low heat if needed.

🛁Shower Caps (Special Care)Shower caps must be hand washed only. Separate the satin from the waterproof layer and hand wash the satin using a mild detergent.